Help and Frequently Asked Questions
Orders
Orders
As soon as your order is ready, we will send you a "Ready for Pickup" email to let you know. If you place an order while the store is open, it will typically be ready for pickup within a few hours. If you place an order after your selected store has closed, your order will typically be ready for pickup shortly after the store opens the next morning. Store hours may vary by location.
Once you have fallen in love with an item, just add it to your cart by clicking on the “Add to Cart" button. Products in your cart are reserved for you only after you have successfully completed the checkout process.
Unfortunately, we cannot meet all requests to reserve items. As many of our pieces are one-of-a-kind or limited edition, there is always the possibility that items may sell out. Therefore, we highly recommend purchasing swiftly in order to avoid disappointment.
After you've placed your order and your payment and shipping details have been verified, you will receive an Order Confirmation by email.
Once we confirm the availability of your purchase with our vendors, your order will be prepared for dispatch.
Payments
Payments
As soon as your order is ready, we will send you a "Ready for Pickup" email to let you know. If you place an order while the store is open, it will typically be ready for pickup within a few hours. If you place an order after your selected store has closed, your order will typically be ready for pickup shortly after the store opens the next morning. Store hours may vary by location.
We accept payment by wire transfer, PayPal, or credit card (Visa, MasterCard, American Express).
Please make sure to specify your order number in your wire transfer and to always pay separately for separate orders. Depending on your bank, it may take between two to four business days until your payment reaches us.
You can comfortably and securely pay with your credit card during checkout. We accept MasterCard, Visa, and American Express.
You can also safely and easily pay via PayPal during checkout. At the end of the ordering process, you will be redirected to PayPal.
Shipping
Shipping
As soon as your order is ready, we will send you a "Ready for Pickup" email to let you know. If you place an order while the store is open, it will typically be ready for pickup within a few hours. If you place an order after your selected store has closed, your order will typically be ready for pickup shortly after the store opens the next morning. Store hours may vary by location.
Customer Care Service includes logistics specialists who can securely coordinate all transportation matters on your behalf.
Shipping times will vary, as all items are shipped directly from the dealer. Within the US Parcels usually arrive between 2-3 weeks after your order. Bulky items usually arrive 3-5 weeks after your order.
We completely understand that delivery of our one-of-a-kind items sometimes just can’t come fast enough. If you are interested in express delivery, please get in touch with us prior to your order at contact@youremail.com. Please note that all express shipments are subject to a surcharge.
Returns
Returns
As soon as your order is ready, we will send you a "Ready for Pickup" email to let you know. If you place an order while the store is open, it will typically be ready for pickup within a few hours. If you place an order after your selected store has closed, your order will typically be ready for pickup shortly after the store opens the next morning. Store hours may vary by location.
Yes! We are certain that you will love the pieces we offer. However, if you are not completely satisfied with your purchase, you may return any eligible product within fourteen days of delivery. Please note that custom and made-to-order items may not be eligible to be returned.
If you believe you received an incorrect, misrepresented, or defective item we do our best to process your refund swiftly. Please follow these simple steps:
1. Send us an email at contact@youremail.com that informs us of your wish to return your purchase. For speediest processing, please include your name, telephone number, order number, and, where applicable, photographs documenting the damage or error.
2. Once your request is received and approved by our Customer Service team, we will send you a printable shipping label.
3. Refunds will be processed after the goods have been received by the dealer of origin. You are responsible for safely packing and shipping the item back to the dealer.